Returns Policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied with your purchase we will be happy to offer you a refund or exchange if the item(s) is unopened, unused and in a re-saleable condition, packaging and any cellophane intact and must be returned within 28 days from the day it’s despatched.

Regrettably for hygiene reasons, we are unable to offer a refund on lipsticks, lip liners, liquid liners, lip glosses, mascaras, eye pencils, and nail polishes.

Returning Procedures

To return an item for a refund, please return in person to the following:

Address for returns is:

SMERUYA
165 Main Street
GX11 1AA
Gibraltar

You can expect the refund to reach your account within 3-5 working days.

Faulty or Incorrect Items

All items are thoroughly inspected before they are despatched. In the unlikely event that you receive an item from us which is faulty or incorrect, please return the item to us within 28 days of receipt.

If an incorrect item was sent, once we receive it, we will be happy to replace the item with the correct one. In case you don’t want a replacement just follow the returns procedure.